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Call Management |
| Interactive Voice Response - IVR Auto Attendant Voice prompts recordable by you the customer over the telephone. Press 1 for sales etc… 5,000minutes per month minimum usage level. Can be used in conjunction with other products. Auto Attendants if constructed properly can only benefit your callers experience of dealing with your company, for example by putting the Option for the receptionist first, followed by the most called department next, the caller will generally get access to the right person quicker than explaining their issue to a receptionist first. Data Capture Provides information plus the ability to leave structured information. Maximum 10 prompts and 10 responses. Typical application – Brochure Request Line A holiday company wishes to advertise its brochure in the national press. On calling an 0800 number the customer is greeted by an automated response system and is taken through a series of questions and is asked to leave their name and address etc.. and the type of holidays they are interested in. The information is recorded and passed to the holiday company in CD ROM form for them to mail the brochures to everyone who has called. At the same time the callers telephone number is captured (unless it is suppressed using the 141 service) and added to the data provided to the holiday company. Recorded Announcement Provides information for the caller. Typical usages include Tipster lines and environmental warning lines. Can play up to 10 prompts each with a maximum duration of 2 minutes. Call Queuing Calls are queued at network level until a termination line becomes available. Up to 100 calls can be queued, however the default is set at 50 consecutive callers. Qhilst queuing the caller can hear up to 10 customer recorded messages including information like queue position. Paramaters such as Queue Length, Maximum waiting time, and Maximum number of calls connected are all controlled by you the customer online through access to our on-line management facility. See the customer control section | ||