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Call Management |
| Call Ratio Distribution Calls are made to your NGN (Non Geographic Number, 0800,0845,0870,0871) and the call is presented by our network to your own Geographic Number (e.g. 01234 567890) as defined your distribution plan. You can have up to 10 different destinations for handling the incoming call, for example;
Staffing levels can be amended real-time by your resources manager or call centre manager through access to our on-line management facility. See the customer control section | ||||||||||||||