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Call Management |
| Call Recording Inbound and Outbound calls All calls made to one of our NGN's can be recorded by our network. All calls made over our CPS service can also be recorded. Calls can be listened to remotely and downloaded should they be required. All calls are stored in archives on our network. All calls can be scored by your call centre manager for future reference. No charges are made for storage or archiving until call record is over 28 days old. No need for any hardware or software at any of your premises. A per minute rate applies to both incoming and outgoing calls. All other services are compatible with recording. Benefits Compliance to legal requirements. Call centre improvement – monitor and improve agent effectiveness, processes, training etc. “Mystery shopper” recording. Home workers calls can also be recorded without the need for further expenditure. Dispute resolution with customers or suppliers etc.. Huge savings on hardware alternatives. All your offices in the UK can have their calls recorded at no extra cost. | ||